November 6, 2018
With a growing demand for food to-go, Chick-fil-A—the home of the Original Chicken Sandwich with two pickles on a toasted, buttered bun—is testing a new restaurant prototype. New locations that opened in Nashville and Louisville last month have no dining rooms; and, instead, focus on catering and delivery.
Customers in both cities now are able to place orders at any of the local Chick-fil-A restaurants, but the new locations will serve as hubs for catering and delivery.
One of the things that makes the Nashville hub so unique is the lack of a dining room or drive-thru. Roughly 4,200 square-feet of the restaurant’s 5,800 square-feet will be dedicated to kitchen space. That’s more than two times the size of a normal Chick-fil-A kitchen.
Using the regular Chick-fil-a menu, customers can place a single order for one sandwich and fries either by walking up to the front counter inside the restaurant, or through the DoorDash delivery service. They also can order catering to be delivered or picked up at the restaurant.
There’s just one catch: no cash. The new location will only accept credit/debit, making the Chick-fil-A Mobile App the easiest way to order.
Along with the new location in Nashville, a similar format will be built in Louisville. At 4,800 square feet in size, the new Chick-fil-A Louisville Catering and Delivery location also has no dining room or walk-up ordering; and is focusing solely on preparing catering and delivery orders for Chick-fil-A restaurants in the city’s East End.
“This is a tremendous opportunity to create a better experience for restaurant Team Members and customers alike,” said Bruce Smith, Operator of the new location. “Team Members can stay focused on making sure every customer has the best possible experience at our restaurants. It’s never been easier for customers who are picking up their catering orders.”
According to Thrillist, Chick-fil-A just keeps getting bigger. It’s on track to become the third-largest fast-food chain in America and for the third year in a row, it’s bheen named the nation’s favorite fast-food joint.
Research contact: @ChickfilANews