Posts tagged with "Restaurant"

Greet (and eat) the ‘croiffle’ at one of Godiva’s 2,000 new cafes

April 18, 2019

For nearly 100 years, Godiva has made life sweeter and more pleasurable for chocoholics worldwide. But until April 17, the Belgian confectioner offered only its beloved premium-quality boxed chocolates, chocolate-covered strawberries, ice cream, and drip coffee at its 800 boutique stores across 105 nations.

Starting with a Manhattan location this week, Godiva has announced that it is rolling out 2,000 cafes through 2025, at which the company will offer a menu of fanciful food items, including the “croiffle”— a croissant and waffle hybrid that’s stuffed with fillings like cheese or chocolate and pressed on a waffle iron, The Chicago Tribune reports. Other items include an expanded list of coffees and a new collection of teas; as well as grab-and-go items such as sandwiches and yogurt parfaits. And of course chocolates.

The cafes mark Godiva’s first foray into prepared meals, the Tribune notes. It’s all part of an ambitious growth plan spearheaded by CEO Annie Young-Scrivner, who took over Godiva’s helm in 2017 after serving as a top executive at Starbucks. Her goal: to increase its revenue fivefold by 2025, the news outlet says.

The company, which is privately owned by Turkish Yildiz Holding, doesn’t report sales or profits—but according to reports, Godiva was about a $1 billion business in 2017. It expects 40% of its total sales to come from the cafes in the future.

“We really have a stronghold on formal gifting but we want to expand to everyday consumption,” Young-Scrivner said in a phone interview.

A few of the current boutiques will be converted into cafes, but Godiva is looking beyond malls and will also have stand-alone storefronts and airport locations.

Research contact: @GODIVA

Chick-fil-A denies that its charitable donations support an anti-LGBTQ agenda

March 25, 2019

Seven years after Chick-fil-A CEO Dan Cathy first publicly voiced support for “the biblical definition of the family unit”—and national gay rights groups vowed to boycott the fast food chain—the Georgia-based private company is again on the defensive against claims that it has a discriminatory agenda.

This time, according to a March 20 report by CBS News, critics are saying that Chick-fil-A’s anti-gay-rights position is being reflected in its charitable donations.

The company’s conservative Christian leanings are back in glaring view—with newly released tax filings first publicized by ThinkProgress. The left-leaning news site found that, in 2017, the Chick-fil-A Foundation gave $1.8 million to three tax-exempt groups with a history of anti-LGBTQ discrimination.

The donations include payments of $1.6 million to the Fellowship of Christian Athletes, a ministry that spreads an anti-LGBTQ message to college athletes; $150,000 to the Salvation Army, which has opposed LGBTQ rights; and $6,000 to the Paul Anderson Youth Home, a Christian residential facility for troubled youth that teaches that homosexuality is wrong.

Chick-fil-A also listed the donations on its website, which noted that the company’s foundation as of June 2017 “no longer supports” the Paul Anderson Youth Home.

Chick-fil-A, which has previously denied that it discriminates against any group, reiterated that stand. “To suggest our giving was done to support a political or non-inclusive agenda is inaccurate and misleading,” the company stated in an email to CBS MoneyWatch.  

The private company’s conservative Christian leanings also drew attention last year when then-EPA head Scott Pruitt explained why he had looked into having his wife own a Chick-fil-A franchise. “I love, she loves, we love Chick-fil-A as a franchise of faith,” Pruitt told a reporter.

Research contact: @CBSNews

The tipping point: Who pays the highest gratuities?

September 24, 2018

Are you a soft touch or are you stingy when it comes to tips?

Many Americans think that restaurants should pay their waitstaffs a living wage—and stop relying on customers to ante up at the end of a meal. But, until eateries start to offer higher salaries, most patrons will continue to reward servers for their prompt and patient assistance—or lack thereof—when the check is delivered.

A recent survey of more than over 2,200 U.S. adults conducted by CivicScience found that the majority (66%) of diners think that a tip between 15% and 20% is “good,” while roughly one-quarter would offer more for satisfactory service. About 7% of respondents said they believe that a tip under 15% is “good”— and only a small percentage of the population omits the tip entirely.

Roughly 75% of survey participants said that they tip based on the service they receive at a restaurant. While this doesn’t tell us if they tip more or less than the recommended range, we do know that it means uncertainty for waitstaff nationwide. It also shows that the vast majority of Americans don’t follow a standard protocol for tip percentages.

CivicScience found several correlations around American tipping culture—specifically by age, gender, income, and region.

Gen Xers represent nearly half of the consumers who consider less than 15% to be a good tip. But, they also are the most likely to think that more than 20% is a good tip–making this demographic group the most inconsistent when it comes to tipping. Fully 39% say tips vary based on service; while 29% and 32% of Millennials and Baby Boomers, respectively, can say the same.

The 15% to 20% camp is distributed evenly across all generations; however, Baby Boomers are the most likely (39%) to leave gratuities within this range.

Perhaps the biggest surprise is that Millennials the are most likely leave no tip at all. Over half of non-tippers are Millennials. When asked, they are the most likely to comment that tipping should become obsolete.

What’ more, there is a gender divide when it comes to tipping. U.S. women are much more likely to think that less than 15% is sufficient. Men, on the other hand, are more likely to consider tips over 20% as the proper reward.

And it is no surprise that income plays a role in tipping: Of people who think a tip less than 15% is good, 48% make under $50,000 annually, before taxes. What is actually shocking is that, of people who don’t tip at all, 60% make $100,000+ annually before taxes.

Finally, CivicScience found that people in the Northeast are more likely to think a tip of over 20% is good—and Southerners are the least likely consider that a tip higher than 20% is good. Of people who don’t tip, the largest group is Midwesterners at 42%.

Of people who tip the same percentage at all times,, 43% live in the Northeast. People who live out West, however, are more likely to tip based on service.

Research contact: kaitlinaugustine@civicscience.com