Posts tagged with "Boston"

Starbucks Delivers expands to more U.S. cities, powered by Uber Eats

January 23, 2019

After a successful pilot test in Miami, on January 22, Starbucks announced the expansion of its delivery service to another six cities nationwide.

The rollout, in partnership with Uber Eats, began on Tuesday in San Francisco—and the company says that it “remains on track to bring Starbucks Delivers to nearly one-quarter of [our] U.S. company-operated stores, “ with planned expansion to select stores in Boston, Chicago, Los Angeles, New York and Washington, D.C., in the coming weeks.

According to the Seattle-based coffee chain, the Miami test, also powered by Uber Eats, saw “strong demand, including repeat business throughout the day and positive feedback from customers.”

What’s more, Starbucks Delivers will launch a new pilot later this month in London—its first in Europe, also powered by Uber Eats—following other overseas delivery initiatives in China, Japan, Hong Kong, Singapore, Indonesia, Vietnam, Mexico, Columbia, and Chile.

The company plans on tapping into a global $95 billion online food delivery market. partnership Starbucks will leverage Uber’s expertise as one of the fastest-growing meal delivery services in the United States—reaching Uber’s current customers, as well as offering the existing Starbucks clientele a new method for including the chain’s beverages in their daily routines.

“We know we have untapped customer demand for Starbucks Delivers in the United States and, starting today, we’re expanding our best-in-class experience to our customers both in and out of our stores,” said Roz Brewer, group president and chief operating officer for Starbucks. “We’re building on key learnings from past delivery pilots and by integrating our ordering technology directly with Uber Eats, we’ve unlocked the ability to bring Starbucks to customers for those times when they’re not able to come to us.”

Customers will be able to access Starbucks Delivers through the Uber Eats mobile app, available on iOS and Android devices. With approximately 95% of core menu items available directly from the Starbucks menu, customers will be able to customize their orders just as they would when ordering on Starbucks mobile apps. Delivery orders will come with an initial $2.49 booking fee.

“At Uber Eats, we’re always looking for new ways to offer people the widest selection of food they love. That’s why we’re so excited to deliver Starbucks fans their favorite food and beverages in a way that’s as easy as requesting a ride,” said Jason Droege, VP and head of UberEverything. “Be it breakfast delivered straight to the soccer field or afternoon lattés to the office, we know this partnership will delight our customers.”

Starbucks Delivers represents the next evolution of the company’s approach to delivery and expanding its digital relationships with customers. In addition to the pilot in Miami and a pilot in the Empire State Building, Starbucks previously tested delivery in Seattle in 2015 for members of the company’s Starbucks Rewards loyalty program.

Starbucks Delivers was first announced in August 2018 in China through a partnership with Alibaba and on-demand food delivery service Ele.me. By the end of 2018, delivery services had expanded to 2,000 stores across 30 cities in China, while also being introduced to select stores in Tokyo and Miami.

Research contact: #starbucksdelivery

Amazon, JPMorgan, and Berkshire Hathaway select CEO for joint healthcare venture

June 21, 2018

The nonprofit joint healthcare venture announced by JPMorgan, Amazon, and Berkshire Hathaway in January has hired a CEO—Dr. Atul Gawande, a professor at the Harvard T.H. Chan School of Public Health and at Harvard Medical School—who will start on July 9 at the headquarters of the independent company in Boston.

Gawande is described in the venture’s June 20 press release as “globally renowned surgeon, writer and public health innovator who practices general and endocrine surgery at Brigham and Women’s Hospital.”

He also is founding executive director of the health systems innovation center, Ariadne Labs, which he and a team of leaders created in 2012 “to find solutions to some of the most complex problems in healthcare, including life-threatening errors in surgery, maternal and neonatal mortality; failures in end-of-life card; and fragmented and ineffective  primary healthcare systems.” Gawande will transition from his current position at Ariadne to chairman, after a new professional is recruited to take his role.

In addition, he is a staff writer for The New Yorker magazine and has written four best-selling books—the most recent among them, Being Mortal

“I am thrilled about this opportunity as it aligns perfectly with my personal mission,” Gawande said. “I have devoted my public health career to working with colleagues to build scalable solutions for better health care delivery in the United States and across the world. Now, I have the support of these remarkable organizations to pursue this mission for their employees and families in ways that incubate better models of care for all. And I will be able to do so while maintaining my own voice and continuing to enable Ariadne Labs’ powerful and complementary work.”

The three companies that are collaborating to create better healthcare for their employees in the absence of a fully government-funded solution actually already are self-insured employers, according to a report by Business Insider.

They have commented that they intend initially to focus on using technology to simplify care, but have not elaborated on how they intend to do that or bring down costs. One of the people briefed on the alliance said the new company wouldn’t replace existing health insurers or hospitals

“We’re already the insurance company, we’re already making these decisions, and we simply want do a better job,” JPMorgan CEO Jamie Dimon told Business Insider in February.

The venture will be geared toward employees of the three companies rather than healthcare consumers nationwide, although Dimon said all Americans stood a chance of benefiting.

“We said at the outset that the degree of difficulty is high and success is going to require an expert’s knowledge, a beginner’s mind, and a long-term orientation,” Amazon CEO Jeff Bezos said in the statement. “Atul embodies all three, and we’re starting strong as we move forward in this challenging and worthwhile endeavor.”

A recent Washington Post-Kaiser Family Foundation poll found that a 51% majority of Americans support a national health plan, also known as a single-payer plan, while 43%t oppose it.

Research contact: pr@amazon.com