November 3, 2020
In response to mounting complaints, Apple has announced that the company and its authorized providers will replace customers’ crackling AirPods Pro earphones for free.
The Cupertino, California-based tech giant said it had become aware of “sound issues” on some of its units. These issues include staticky or crackling noises, and Active Noise Cancellation failing to work as expected. Therefore, Apple has authorized what amounts to a “recall.” Apple said either itself or its dealers will replace the headphones—either one at a time or as a pair, Business Insider reports.
In line with that policy, Apple has created a support page for the AirPods Pro exchange program. The free replacement policy lasts for two years after you first buy your AirPods Pro earphones, and does not apply to other AirPod models, the company said.
Apple is reportedly planning to launch two new pairs of AirPods next year, including a redesigned and smaller version of the AirPods Pro.
Research contact: @businessinsider